Privacy Policy
PRIVACY POLICY
Welcome to the Privacy Policy of Kariba Bookings , operating from 628 Baobab Ridge Kariba . At Kariba Bookings, we are dedicated to protecting your privacy and securing your personally identifiable information , whether you are making an enquiry, booking a tour or traveling with us. Our mission is to craft exceptional travel experiences while handling your Personal Data with the utmost responsibility and care.
This Policy is designed to inform you about how we process your Personal Data as the Data Controller. For more detailed information, please review our full Privacy Policy available at [www.karibabookings.co.za].
What Personal Data We Collect
We primarily collect your Personal Data directly from you to facilitate your booking and enhance your travel experience. We may also collect data from other sources to ensure accuracy.
We generally do not collect Special Categories of personal data (e.g., health, religion) unless voluntarily provided by you or required by law (e.g., for accessibility needs). If you share health data, we use it solely to tailor services to your specific needs.
The Personal Data we collect includes, but is not limited to:
During Your Enquiry & Booking:
• Full name, gender, nationality.
• Contact details (home/professional address, email, telephone).
• Passport/ID details, country of residence.
• Emergency contact information.
• Payment information (card details, billing address). Note: We use secure payment processors and do not store full card data on our servers.
• Travel preferences and special requests (dietary requirements, room preferences, activity interests).
• Details of companions (by providing this, you confirm you have their consent).
During Your Tour:
• Updates to itineraries or preferences.
• Feedback, complaints, or incident reports (including details of any illness/accident).
• Reviews, survey responses, or photos you share with us.
Purposes for Collection and Processing
We process your Personal Data for clear and lawful purposes:
1. Contract Fulfillment: To process your booking, manage your tour, arrange services (accommodation, transport, activities), and handle payments.
2. Guest Service: To accommodate special requests, provide customer support, and address remarks, complaints, or incidents.
3. Legal Compliance: To comply with legal obligations (e.g., immigration requirements, tax reporting, regulatory authorities).
4. Legitimate Interests: To improve our products and services, conduct market analysis, prevent fraud, and ensure the security of our systems and your data.
5. Marketing (with Consent): To send you promotional offers, newsletters, and information about Kariba Bookings and our trusted partners, where you have opted in.
6. Vital Interests: To protect your vital interests in an emergency situation.
We process your Personal Data based on one or more of the following legal grounds:
• Your Consent (e.g., for direct marketing communications).
• Performance of a Contract with you (e.g., to execute your tour booking).
• Compliance with a Legal Obligation.
• Our Legitimate Interests (e.g., fraud prevention, service improvement, network security), balanced against your rights.
• Protection of Your Vital Interests (e.g., in a medical emergency).
Who We Share Your Personal Data With
We only share your data when necessary and under strict safeguards:
• Service Providers: Hotels, airlines, transfer companies, guided activity operators, and other suppliers essential to deliver your tour.
• Business Partners: Travel agents, tour operators, or insurance companies involved in your booking or an incident.
• Professional Advisors: Lawyers, auditors, or insurers as required.
• Legal & Regulatory Authorities: When required by law (e.g., customs, immigration, tax authorities).
Data Security
We implement strong technical and organizational measures (including encryption, firewalls, access controls, and secure payment gateways) to protect your Personal Data against unauthorized access, loss, or misuse. While no system is 100% secure, we are committed to maintaining the highest standards of data security.
Data Retention Period
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (typically [e.g., 7 years] for financial and legal record-keeping). Thereafter, data is securely deleted or anonymized for statistical use.
You have the following rights regarding your Personal Data:
1. Right of Access & Rectification: To request a copy of your data or correct inaccurate information.
2. Right to Erasure ("Right to be Forgotten"): To request deletion of your data, subject to legal exemptions.
3. Right to Restrict Processing: To request we limit how we use your data.
4. Right to Object: To object to processing based on our legitimate interests.
5. Right to Data Portability: To receive your data in a structured, machine-readable format.
6. Right to Withdraw Consent: To withdraw marketing consent at any time, without affecting the lawfulness of prior processing.
How to Make a Complaint
If you have concerns about our data handling, please contact us first. You also have the right to lodge a complaint with your local data protection authority.
Contact Us
+263776246663
+263788187529
Email : reserv@karibabookings.co.zw
For privacy-related queries, to update your preferences, or to exercise your rights, contact our Data Protection Lead:
• Email: info@karibabookings.co.zw
• Phone: +263776246663
We may update this Policy to reflect legal, operational, or business changes. The latest version will always be posted on our website with a clear date.
Welcome to the Privacy Policy of Kariba Bookings , operating from 628 Baobab Ridge Kariba . At Kariba Bookings, we are dedicated to protecting your privacy and securing your personally identifiable information , whether you are making an enquiry, booking a tour or traveling with us. Our mission is to craft exceptional travel experiences while handling your Personal Data with the utmost responsibility and care.
This Policy is designed to inform you about how we process your Personal Data as the Data Controller. For more detailed information, please review our full Privacy Policy available at [www.karibabookings.co.za].
What Personal Data We Collect
We primarily collect your Personal Data directly from you to facilitate your booking and enhance your travel experience. We may also collect data from other sources to ensure accuracy.
We generally do not collect Special Categories of personal data (e.g., health, religion) unless voluntarily provided by you or required by law (e.g., for accessibility needs). If you share health data, we use it solely to tailor services to your specific needs.
The Personal Data we collect includes, but is not limited to:
During Your Enquiry & Booking:
• Full name, gender, nationality.
• Contact details (home/professional address, email, telephone).
• Passport/ID details, country of residence.
• Emergency contact information.
• Payment information (card details, billing address). Note: We use secure payment processors and do not store full card data on our servers.
• Travel preferences and special requests (dietary requirements, room preferences, activity interests).
• Details of companions (by providing this, you confirm you have their consent).
During Your Tour:
• Updates to itineraries or preferences.
• Feedback, complaints, or incident reports (including details of any illness/accident).
• Reviews, survey responses, or photos you share with us.
Purposes for Collection and Processing
We process your Personal Data for clear and lawful purposes:
1. Contract Fulfillment: To process your booking, manage your tour, arrange services (accommodation, transport, activities), and handle payments.
2. Guest Service: To accommodate special requests, provide customer support, and address remarks, complaints, or incidents.
3. Legal Compliance: To comply with legal obligations (e.g., immigration requirements, tax reporting, regulatory authorities).
4. Legitimate Interests: To improve our products and services, conduct market analysis, prevent fraud, and ensure the security of our systems and your data.
5. Marketing (with Consent): To send you promotional offers, newsletters, and information about Kariba Bookings and our trusted partners, where you have opted in.
6. Vital Interests: To protect your vital interests in an emergency situation.
We process your Personal Data based on one or more of the following legal grounds:
• Your Consent (e.g., for direct marketing communications).
• Performance of a Contract with you (e.g., to execute your tour booking).
• Compliance with a Legal Obligation.
• Our Legitimate Interests (e.g., fraud prevention, service improvement, network security), balanced against your rights.
• Protection of Your Vital Interests (e.g., in a medical emergency).
Who We Share Your Personal Data With
We only share your data when necessary and under strict safeguards:
• Service Providers: Hotels, airlines, transfer companies, guided activity operators, and other suppliers essential to deliver your tour.
• Business Partners: Travel agents, tour operators, or insurance companies involved in your booking or an incident.
• Professional Advisors: Lawyers, auditors, or insurers as required.
• Legal & Regulatory Authorities: When required by law (e.g., customs, immigration, tax authorities).
Data Security
We implement strong technical and organizational measures (including encryption, firewalls, access controls, and secure payment gateways) to protect your Personal Data against unauthorized access, loss, or misuse. While no system is 100% secure, we are committed to maintaining the highest standards of data security.
Data Retention Period
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (typically [e.g., 7 years] for financial and legal record-keeping). Thereafter, data is securely deleted or anonymized for statistical use.
You have the following rights regarding your Personal Data:
1. Right of Access & Rectification: To request a copy of your data or correct inaccurate information.
2. Right to Erasure ("Right to be Forgotten"): To request deletion of your data, subject to legal exemptions.
3. Right to Restrict Processing: To request we limit how we use your data.
4. Right to Object: To object to processing based on our legitimate interests.
5. Right to Data Portability: To receive your data in a structured, machine-readable format.
6. Right to Withdraw Consent: To withdraw marketing consent at any time, without affecting the lawfulness of prior processing.
How to Make a Complaint
If you have concerns about our data handling, please contact us first. You also have the right to lodge a complaint with your local data protection authority.
Contact Us
+263776246663
+263788187529
Email : reserv@karibabookings.co.zw
For privacy-related queries, to update your preferences, or to exercise your rights, contact our Data Protection Lead:
• Email: info@karibabookings.co.zw
• Phone: +263776246663
We may update this Policy to reflect legal, operational, or business changes. The latest version will always be posted on our website with a clear date.